Revolutionising Patient Follow-Up: Optimised Resource Allocation with PIFU & NHS Integration
Website: referral.solution
Dedicated team behind the project
Solution Architect
Senior Software Engineer
Software Engineer
Lead Project Manager
The client
RMSL has provided clinically-led electronic referral management solutions for over 12 years, serving a patient population exceeding 30 million. Building on their initial success as FDS Consultants, they have become a leading provider of comprehensive solutions in referral management, capacity and demand management, and advisory services.
on the Market
Patients served
+2M
Referrals processed
The challenge
RMSL faced the challenge of developing and testing a patient-initiated follow-up proof of concept. This initiative aimed to gather user feedback and inform decisions on further project development.
What was done
To address the challenge, Ralabs delivered a rapidly prototyped patient-initiated follow-up (PIFU) proof of concept to improve hospital workflows. This innovative solution offers two key functionalities:
- Secure Communication & Document Sharing: Hospitals can securely message patients, share medical advice, and documents.
- Intelligent Appointment Scheduling: Based on symptom reports and advice requests, the system identifies urgency and prompts patients to contact the clinic or request follow-up within 24 hours.
Implemented features:
Easy system access
Patients can easily Login to the system, facilitating quick interaction and self-service.
Outcome reporting
Patients can create reports detailing the outcome of their follow-up care for future reference, fostering improved care continuity.
Pathway guidance
A dedicated page provides relevant advice based on reported symptoms, empowering patients with informed self-management.
Symptom reporting and advice request
Patients can directly report new symptoms and request medical advice through the system, promoting timely communication and potentially improving healthcare outcomes.
Implemented hospital features:
Streamlined staff access
Hospital staff can seamlessly access the system for patient management.
PIFU pathway dashboard
A comprehensive dashboard provides a real-time view of all patients currently on the PIFU pathway, enabling efficient patient monitoring.
Automated notification system
The system automatically alerts hospital staff when a patient interaction requires their attention, ensuring timely responses.
Additional features
Patient Addition: Searching by NHS number and date of birth for swift onboarding.
PIFU Code & Letter Generation: Generating unique PIFU codes and customizable templates for various channels (post, email, print).
Automated Appointment Scheduling & PDFs: Scheduling follow-up appointments and automatically generate PDFs for relevant practices.
Direct Patient Advice: Sending personalized advice directly to patients through the secure platform.
PIFU Pathway Closure: Automatically closing pathways for patients who no longer require follow-up.
Comprehensive Patient History Download: Downloading complete patient PIFU pathway history for record-keeping and data analysis.
Project management approach
Kanban Methodology
This approach prioritizes flexibility and continuous improvement, making it ideal for iterative projects.
Rapid Development Cycle
Enabling ongoing adjustments based on feedback and real-time needs.
Agile Project Management
Ensuring the project remained efficient and responsive to evolving requirements throughout development.
Tech stack
Other сases
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