Overcoming Obstacles of Remote Work Ralabs’ Approach to Building a Thriving Global Team

Kateryna Gorodova

Kateryna Gorodova

January 10, 2024

Introduction

In today’s shifting environments, remote work stands at the crossroads of debate. For some companies, it’s a challenging enigma, for others, a gateway to a more dynamic and inclusive future. Intriguingly, the numbers paint a compelling picture.

In September 2023, the landscape of remote working had evolved significantly. WFH Research reported that 28% of workdays were conducted remotely, a notable increase from the 7% observed in 2019. It’s important to differentiate here: ‘remote work’ refers to any work done outside the traditional office environment, which can include working from home (WFH) as well as other locations. On the other hand, ‘work from home’ specifically refers to employees performing their duties from their residence. In this broader context of remote work, nearly a third of professionals in 2023 expressed a desire to work remotely all five days of the week, with a significant portion likely favoring a WFH arrangement. Trust dynamics have also shifted in tandem with these trends. According to Pew Research, 70% of U.S. adults in remote roles, which includes both WFH and other forms of remote work, reported a high level of trust in their managers.

Ralabs, however, isn’t just another statistic in this debate. We are a living, breathing example of a remote-first philosophy in action, with vibrant communities in cities like Lviv, Tallinn, Delaware, Krakow, Amsterdam and Lisbon, seamlessly connected in a digital landscape. Allowing all employees to work from wherever suits them best.

Our strength lies in the diversity and passion of our people, who bring not only their skills but their unique stories and perspectives from all corners of the globe.

We invite you into our world where every team member, whether they’re logging in from a bustling city or a quiet countryside, is an integral thread in the vibrant global tapestry.

Culture Fit: Building Teams Beyond Boundaries

The heart of Ralabs’ success lies in something deeply personal – it’s about bringing individuals together who don’t just fit the job description, but who resonate with our core values and ethos. 

Imagine a team where 71% are engineers, hailing from 9 different countries, and communicating in 7 languages. This diversity is more than just a numerical achievement, it’s a representative of a wide array of perspectives and skills that contribute significantly to our collaborative environment. Each team member brings distinct experiences and insights, enriching our workplace with a variety of viewpoints and ideas.

We seek people who share our vision of unity and collaboration, regardless of their location. It’s about finding those special individuals who, like puzzle pieces, perfectly fit into the larger picture of our culture, enhancing it with their unique perspectives and experiences.

Engaging Employees: Bridging the Virtual Gap

Our approach to remote work culture is grounded in fostering meaningful connections and interactions. It’s about more than just completing tasks and meeting targets, it’s about creating an environment where people can collaborate effectively and grow professionally.

Our strategies are designed to increase team cohesion, ensuring that distance is never a barrier to effective teamwork:

Daily Standups:

  • Structured to encourage open communication and idea sharing.
  • Ensure every team member’s voice is heard.

Agile Ceremonies:

  • Including retrospectives, integral across all departments.
  • Foster a culture of continuous improvement.
  • Promote collaborative problem-solving.

Monthly Online All-Hands Meetings:

  • More than routine briefings.
  • Serve as platforms for showcasing project progress.
  • Facilitate the exchange of insights.
  • Raise the collective understanding of the company’s direction.

Beyond work-related interactions, our ‘Coffee & Talks’ sessions provide opportunities for informal discussions, technical learning, and Q&A sessions. These interactions, occasionally featuring guest speakers, are valuable for team building and knowledge sharing.

Team Building: Crafting Bonds Beyond the Screen

Building effective teams in a remote setting requires more than collaboration on work tasks. Other than informal coffee calls, we also organize online team-building sessions, featuring quizzes and games, which serve as enjoyable ways for team members to engage and collaborate beyond their professional roles. Additionally, we arrange occasional offline gatherings, providing a space for face-to-face interaction and strengthening team bonds.

These initiatives play a crucial role in building a sense of community within the team. They encourage trust and camaraderie, making our remote work environment not just functional, but also more connected and cohesive.

Supporting Employee Journeys: Clear Communication and Continuous Feedback

The support for each employee begins from day one, with a focus on clear communication and efficient onboarding. Our process is designed to ensure new team members are quickly integrated and well-informed, using automation to streamline necessary procedures.

Regular one-on-one meetings between employees and their line managers or HR professionals are a key feature of our approach. These sessions provide a consistent platform for exchanging feedback, addressing concerns, and discussing progress and contributes to a transparent and supportive work environment.

We believe that regular Performance Evaluations and Goals Checks contribute to the professional development of employees. These meetings are not only a crucial space for feedback exchange but also align personal development goals with the company’s and project objectives. We recognize the importance of developing soft skills as equally vital as enhancing technical expertise. Therefore, we maintain an internal library of soft skill goals, courses, and materials. 

Additionally, every quarter, we conduct the ESAT (Employee Satisfaction Survey), gathering feedback on fundamental aspects of the work environment and leaving room for employees’ ideas, wishes, and complaints. Analyzing the results, we plan improvements in the company’s processes. With a high participation rate in ESAT (80.14%), the average satisfaction among the team is 4.46 out of 5.

It’s worth mentioning that according to ESAT 70% employees consider Performance Evaluation as important processes which support their professional development.

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Mentoring Program: Fostering Growth and Knowledge Sharing

Ralabs places significant emphasis on personal and professional development, which is evident in our structured mentoring program. This initiative sees over half of our employees actively participating, benefiting from the expertise and guidance of experienced colleagues.

In this program, newer team members are paired with seasoned professionals, facilitating a practical exchange of skills and insights. This arrangement not only accelerates the development of less experienced employees but also provides an opportunity for mentors to refine their leadership and communication skills.

Through this process, both mentees and mentors contribute to a culture of continuous learning at Ralabs. The program is designed to encourage knowledge sharing in a structured yet flexible environment, ensuring that all participants gain valuable experience relevant to their career paths and personal growth objectives.

Mental Health Support: Prioritizing Employee Well-being

We recognize the critical importance of mental health as a component of employee well-being. To address this, Ralabs offers a series of lectures and workshops conducted by healthcare professionals. These sessions cover a range of topics, including psychological health, strategies for burnout prevention, self-help techniques, and available support resources.

The goal of these initiatives is to equip our people with the knowledge and tools they need to manage their mental health effectively. By providing these resources, Ralabs demonstrates a commitment to creating a work environment that supports and values the overall well-being of each employee. We believe that a well-supported team is essential for a productive and positive workplace.

Conclusion

Ralabs has successfully navigated the challenges of remote work, establishing a strong and supportive virtual work culture. Our approach has been multifaceted, focusing on strategic hiring, implementing effective engagement initiatives, providing consistent support, and emphasizing the importance of mental health.

These efforts have collectively contributed to Ralabs setting a standard in remote work management. Our experience shows that with the right practices and focus, the creation of a united and productive global team is not only feasible but highly effective. We’ve proven that remote work, when managed effectively, can lead to a thriving, cohesive, and dynamic work environment.

As we move forward, Ralabs continues to evolve and adapt, reinforcing our commitment to excellence in remote work and team collaboration. Our journey serves as a practical model, demonstrating that a well-supported and engaged remote workforce can achieve remarkable success.

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